TERMS & CONDITIONS

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Refund Policy

Qfire Catering / BBQ Daddy Catering proudly serves Arizona and San Diego County, California.

In the event that previously paid food items or rental equipment are missing from your order, a refund for the value of the missing item(s) will be issued. Refund requests must be submitted in writing within fourteen (14) days of the event and must be reviewed and approved by the Owner.

Approved refunds will be returned to the original form of payment. If payment was made by cash, check, or money order, a company check will be mailed to the Client. Please allow up to thirty (30) days for processing.

If a Client is dissatisfied with the food or service provided, Qfire Catering may, at its sole discretion, issue a food credit toward one future order. Food credits are not guaranteed and are granted solely at the Owner's discretion.

Cancellation Policy – Delivery & Drop-Off Orders

Prepaid delivery and drop-off orders canceled within forty-eight (48) hours of the scheduled delivery time are subject to a non-refundable charge equal to thirty-five percent (35%) of the total order.

Orders canceled more than forty-eight (48) hours before the scheduled delivery time are eligible for a full refund.

All cancellations must be submitted in writing and acknowledged by the Owner.

Additional Services

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Client agrees to pay for any additional services requested, including but not limited to:

• Decorations

• Rental equipment

• Venue or facility rentals

• Setup and breakdown services

• Refuse removal

• Additional supplies

• Labor requested after the original agreement

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Whenever possible, additional services will be added to the proposal before the event. Verbal changes or additions requested on the day of the event may be added to the final invoice.

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Duties of the Caterer

Qfire Catering / BBQ Daddy Catering, LLC:

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Licensing & Insurance

• Maintains all required licenses and operates in compliance with applicable health department regulations.

• Maintains general liability insurance coverage.

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Services Provided

Caterer agrees to provide the food and services listed in the Catering Agreement.

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When Full-Service Catering is selected, service includes:

• Professional buffet setup

• Servers and buffet attendants

• Stainless steel chafing dishes and serving equipment

• Maintaining proper food temperatures

• Beverage service as outlined in the agreement

• Table bussing and cleanup of catering-related items

• Removal of catering equipment and supplies

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Caterer may also arrange rentals and outside vendor services previously agreed upon with the Client. Caterer shall be responsible for payments due to rental companies or vendors utilized by Caterer and agrees to indemnify and hold Client harmless from claims made by those vendors.

Duties of the Client

Client agrees to:

• Provide a suitable venue or facility capable of accommodating the expected number of guests.

• Ensure Caterer has reasonable access for setup and service.

• Assume responsibility for liabilities associated with the venue that are unrelated to Caterer's activities.

• Assume responsibility for any damage to rental equipment occurring during the event.

• Remain responsible for all financial obligations outlined in the Catering Agreement.

Chargebacks and Reversed Payments

Client agrees not to initiate a chargeback or payment reversal without first attempting to resolve the matter directly with Caterer.

Should a chargeback or payment reversal occur, and Caterer prevails, Client agrees to be responsible for:

• The original amount charged;

• Any bank fees or processor fees incurred;

• Collection costs;

• Attorney fees, if applicable; and

• Liquidated damages equal to twice the amount wrongfully reversed, where permitted by law.

Leftover Food Policy

For food safety reasons, leftover food will only be left with the Client if proper temperature-controlled storage is immediately available.

Safe holding temperatures are:

• 44°F or below, or

• 141°F or above

Examples include:

• Refrigerators

• Freezers

• Ovens or warming cabinets

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If adequate storage is unavailable, Caterer reserves the right to discard remaining food.

Clients wishing to keep leftovers are responsible for providing appropriate storage containers. Qfire Catering can provide containers upon request, provided the request is noted in writing on the Catering Agreement before service begins.

Dispute Resolution

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Any claim arising out of the Catering Agreement must be submitted in writing within fifteen (15) days following the event date.

Both Client and Caterer agree to first attempt to resolve disputes in good faith. If a resolution cannot be reached, both parties agree to submit the matter to mediation or binding arbitration before pursuing litigation.

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Failure by either party to comply with the terms of the Catering Agreement may make that party liable for damages suffered by the other party.

By submitting payment, Client acknowledges that they have received, reviewed, and agreed to all terms and conditions contained in the Catering Agreement, and that payment serves as acceptance of these terms.